Customer Service Representative

Job Title: Customer Services Representative – Repair Department

Organization: Sensit Technologies LLC

Position Summary:

Sensit Technologies is seeking a new Customer Service Representative for their Repair department. With a strong attention to detail and organization, this role will facilitate a variety of prepping, paperwork, emails, and customer interaction to ensure high level of customer service in a fast-paced environment. Your attention to detail, ability to think outside the box, problem solving, critical thinking skills, excellent communication, and passion will help you excel in this role.

Responsibilities & Duties:

· Have a positive, empathetic, and professional attitude toward customers

· Process Incoming Repairs

· Open boxes from UPS, enter customer information into system for repair technician

· Estimate repairs to customer via email/phone calls

· Convert RMA to sales order

· Pull Units for Shipment

· Responsible for answering calls/emails from customer’s & ensure accurate and timely responses

· Phone and email with customers and co-workers

· Process loaner, demo, and rental request

· Assist customers at Service counter

· May include others functions within the department not listed above

Education & Experience:

· High school diploma or equivalent

· Customer Service experience

Skills and Knowledge:

· Proficient in the use of Microsoft Office (outlook, excel, and word) and Internet.

· Demonstrates effective communication skills

· Good organizational skills

· Multi-tasking in a fast-paced environment

· Demonstrates team player

· Bi-lingual (not required)

· Customer Focus: Able to demonstrate a high level of customer service; do what is necessary to ensure customer satisfaction; and prioritize customer needs.

· Attention to detail: Follow detailed procedures and ensure accuracy in documentation and data.

· Communication: Able to clearly present information through the spoken or written word; talk with customers; listen well.

Work Environment & Physical Requirements:

· Working and thriving in a fast-paced, team-oriented office environment

· Able to sit for extended periods

· Able to work with a diverse range of people

· Ability to lift up to 50 lbs.

Work Schedule:

· Mon – Fri (7 a.m. – 3:30 p.m.)

· 40 hours workweek

· 8-hour shift

Must be authorized to work in the U.S.

To find out more about Sensit Technologies LLC, visit us at

https://www.gasleaksensors.com/index.html

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Do you have your own reliable transportation?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $16