What are the responsibilities and job description for the Service Router/Dispatcher position at Senske Services?
Responsibilities:
- Scheduling clients for their interior pest appointments, including calling and communicating with clients in a manner which meets our customer service standards.
- Create or maneuver routes between technicians to ensure that client's needs are met, and that service is delivered according to the company's guidelines in the most efficient manner.
- Troubleshoot with technicians who may encounter a routing related issue throughout the day.
- Take inbound calls to support the client service and sales departments.
- Support the routing team by assisting with other administrative tasks, as needed, such as call aheads, need permission list, text aheads, etc.
- Properly document client interactions in CRM to keep a detailed record of service-related notes and other details that might be needed for historical purposes.
- Other duties as assigned by management.
Job Requirements:
- Proficiently use multiple software programs for business-critical tasks (email, document management, phone system, testing platform, CRM, etc.)
- Works well under pressure.
- Strategic problem solver.
- Willing to participate in continuous training and professional development.
- Active participant in company initiatives.
- Data mining and auditing.
- Make recommendations for process improvements.
- Strong organizational skills.
- Ability to prioritize and multi-task.
- Excellent communicator (verbal, nonverbal, and written).
- Expect to work at least 40 hours per week, Monday through Friday (shifts range from 6:30 AM - 6:00 PM), with at least one Saturday shift per month.
Pay and Benefits:
- Starting range of $18-$22/hour
- Health, Vision and Dental Insurance
- Paid Time Off
- Sick Leave
- Nine Paid Holidays
- Employer Paid Short Term Disability
- Life Insurance
- 401K Company Match
Salary : $18 - $22
