Team Lead, Patient Access

• The Patient Access Team Leader is a working resource to the patient registration teams. The responsibilities include registering patients, coordinating staffing and work assignments during the shift, real-time monitoring of registration performance to ensure department standards and procedures are followed, and researching and resolving the team's insurance verification issues using the insurance verification tools (Change Health, Epic RTE). They serve as point-of-contact to both internal and external customers for the assigned shift and registration area and address problems at the time they occur. The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups.

  Up to $1,500 Sign-On Bonus for Qualified Candidates! 

  Education
  HS - High School Grad or Equivalent

  Certification/Licensure

  One of the approved professional certifications must be obtained within 6 months of hire. CHAA, CRCR, or CRCS certification required.

  Experience
  •    2 years of Customer Service and/or Data Entry
  •    2 years of previous healthcare related experience
  •    Associates or Bachelors degree can be considered in Lieu of two years of experience
  •    Proficiency in Keyboarding
  •    Competency of working in two or more Patient Access areas required

  Keywords: Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Leadership, Insurance Verification, Talroo-Allied Health, Non-clinical, monster

Salary : $1,000 - $1,000,000