Onboarding Analyst

Responsibilities

Sentinel is looking for an Onboarding Analyst to join our team! As an Onboarding Analyst, your primary responsibility is facilitating our customer’s technical transition to Sentinel’s award-winning support services smoothly and without interruption. This role is a mixture of project work to provision new customers with annuity services as well as service case support (both break / fix and MAC) to ensure the annuity service (security ingest, health monitoring, or cloud) is working optimally for our customers. This position can be performed remote position but may occasionally require you to work onsite at our Livonia, MI office.

Qualifications

• 2-5 years' experience in a networking / security engineering related position
• Experience with building VPN tunnels and experience with Firewalls
• Experience working with Splunk and / or security ingest configuration
• Experience with configuring and deploying tools such as Duo, Splunk, Cisco AMP, Cisco Umbrella, Cisco ESA, Illumio, Cisco XDR, or Microsoft XDR is a plus
• Certifications preferred : CCNA Routing / Switching or CCNA Security, CCNP Security, CompTIA Security , Splunk Power User or Certified Enterprise Admin, or other similar certifications
• Ability to provide CCNA level route switch and firewall configuration
• Experience with monitoring SolarWinds Orion
• Experience working in a virtual server environment, VMWare experience is a plus.
• Experience with configuring and deploying tools such as Cylance, Splunk, Cisco AMP, Cisco Umbrella, and Cisco ESA is a plus
• Experience and knowledgeable on VPN and NAT technologies is preferred
• Basic understanding of customer change management and regulatory requirements is required.
• Ability to work cohesively as a member of a team within a project management environment
• Ability to communicate technical information to non-technical users effectively.
• Bachelor’s degree in a related field is preferred.
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

What you get :

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including : Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child / Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us :

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com / careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity / affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.