Traveling Help Desk Agent

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:      

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment - we’d like to have you join our team.  Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

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As a Traveling Help Desk Agent, you will provide technical support services, project tracking, and documentation for a major ERP roll out to the staff of one of our major customers. You will fly to the various nationwide locations to deploy replace and/or repair computers, printers, scanners and RF guns. The candidate must be resourceful, have excellent troubleshooting skills to resolve computer and network problems, be able to communicates effectively and exercise good judgment to ensure that network policies, security, and stability are maintained when supporting the network.  When you are not traveling to a client site you will have the ability to work remote. This is a year contract opportunity.

• Must be able to travel throughout the nation 50-70% of the time
• Must be available to work after hours and weekends as needed
• The candidate should have experience with Mac and Windows systems
• The candidate will need the ability to provided Tier 1 and 2 technical support
• Able to assess and troubleshoot basic network and connectivity issues
• Must have excellent documentation and organizational skills
• Must be able to accurately track project progress and provide updates to management
• Must be able to lift up to 50lbs unassisted
• Must be able to kneel, squat and/or bend as needed to install or repair equipment.
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$30.00 to $35.00 per hour

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.