What are the responsibilities and job description for the IT Support Technician (Tier 2) position at Sentinel?
Sentinel is seeking an IT Support Technician (Tier 2) for one of its key partners in Colorado. Are you a tech enthusiast with a knack for problem-solving? We are seeking an IT Support Technician to be the go-to person for all day-to-day things IT. This role is pivotal in ensuring the seamless operation of our client’s IT infrastructure, providing both on-site and remote support for a variety of equipment and user needs. This role is 100% onsite in Edwards, Co with occasional support onsite at neighboring locations.
Qualifications:- 2 years of experience providing support for corporate computer systems and applications.
- Experience managing call ticketing system, prioritizing and resolving tickets in line with service level agreements is preferred.
- Ability to configure, image, and deploy Windows based desktop PCs, laptops, and mobile devices for users.
- Coordinate and partner with IT staff on short-term projects, including PC installations, printer setups, hardware/software upgrades, and cabling.
- Ability to commute to and support offsite locations as needed, including weekend and night shifts.
- Oversee daily computer operations, ensuring the completion of tasks such as midnight processing and daily logs.
- Document new procedures and update existing ones to maintain current and accurate records.
- Perform additional duties as assigned, ensuring compliance with HIPAA regulations.
- Must have excellent written and verbal communication skills
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$20/hr-$28/hr
What you get:
We offer weekly competitive pay, medical, dental, vision, 401K and more.
Overview:MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
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Salary : $20 - $28
