IT Support Technician, Journeyman

We have an exciting opportunity to join us in supporting one of our valued customers as an IT Support Technician, Journeyman   to work out of Schriever Space Force Base in Colorado.

PAY : $90,000 - $99,000

JOB SUMMARY :   The IT Help Desk Technicians are responsible for fielding end user IT trouble tickets involving software and hardware issues. The personnel will be responsible for ensuring the health of our end users' Special Access Program IT assets and their consistent availability and uptime. This is a strong customer service / technical position that requires individuals with patient yet a steadfast approach to solving problems and Fielding / Closing IT Help Desk tickets. Experience with installation and troubleshooting of Windows and Apple PCs, Network printers, and Software troubleshooting and configuration. General network troubleshooting. Set up new PCs for new employees and various other IT specific tasks.

ESSENTIAL DUTIES :

• Operate and maintain the government’s networked and standalone systems at the Special Access Program levels.
• Maintain a government provided trouble ticket system and track customer survey results.
• Perform Special Access Program client support administrator duties in order to provide a first-line customer support function to resolve hardware and software IT-related issues.
• Create, delete, and add new users with accounts on Special Access Program networks; Provision, de-provision and add new users with accounts on NIPRNet. Maintain User Access Request forms according to network procedures.
• Provide help desk function capable of handling the full range of IT-related issues (i.e., Tier I, II, III).
• Support walk up, telephone or e-mail customer problem resolution; receive, answer and transfer, trouble calls, and maintenance requests in support of all missions and personnel; and assign a ticket number and track communication system outages and repair actions until the issue is resolved.
• Coordinate with internal and external agencies (i.e., third-party vendors, host base, and program management offices), to isolate faults, make repairs and restore service to systems, and report the status of problem resolution to the affected customer and maintaining a historical record of problem resolution.
• Plan and execute any technical refresh of network computers, ensuring coordination with Configuration Management on all move, connect and disconnect of equipment to networks.
• Demonstrate expertise to install, configure, and maintain these systems as well as analyze, troubleshoot and resolve software, hardware and network anomalies.
• Provide network technical support and client support administrator duties in order to provide a first-line customer support function to resolve basic connectivity issues.
• Perform application loading, troubleshooting, tuning and technical support for hardware and software used within the facility.
• Schedule, operate, maintain, and coordinate the use of existing and future network.

PREFERRED QUALIFICATIONS :

REQUIRED QUALIFICATIONS :

EDUCATION / CERTIFICATION :

REQUIRED CLEARANCE :   Top Secret / SCI

TRAVEL :   TBD

In compliance with   Colorado’s Equal Pay for Equal Work Act , USfalcon considers several factors when extending an offer, including but not limited to, the role and associated responsibilities as well as a candidate’s work experience, knowledge, skills, education, and training.

Benefits Offered :  medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, pet insurance, paid time off, and holidays.

About US :  USfalcon has grown from our roots in 1984 to become a mid-tier professional services company supporting a diverse and global customer base of DoD and Federal Agencies. We have been excelling in diverse platforms for almost 30 years and continue to be an industry leader. If you thrive in an organization that values integrity, commitment, stewardship, and service, we want to meet you. We deliver core capabilities in Aviation, Space, Information Technology, and Business Operations and continue to grow and expand our competencies, contracts and customer base, adding to our long history of supporting customer and community needs. Learn more at   www.usfalcon.com / history .

Please contact us at   Recruiting@usfalcon.com   with any questions.

Salary : $90,000 - $99,000