What are the responsibilities and job description for the Bilingual Customer Service Rep - Clearance Required position at Senture?
Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ourselves on our high level of customer care and care significantly about our employees.
Customer Service Representatives (CSR) are at the heart of our business and play a critical role in helping Senture succeed. We are seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you.
Bilingual CSRs will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines. CSRs will use various web-based systems to answer customer inquiries.
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Hours: Monday-Friday, possibility of weekends, 9AM to 10PM EST
- Candidates should anticipate a later shift.
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Clearance: This position does require government clearance.
- New hires are not able to start work until clearance has been granted.
- Anticipated start date is late March (dependent on clearance)
- Candidates must be local to our McAllen, TX location in order to complete required fingerprints.
- This position does allow employees to work from home, and Senture provides all equipment.
- High School Diploma or GED
- Must have US Citizenship
- Must be able to obtain and maintain required government clearance
- Fluent in Spanish (comprehension, writing, speaking)
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
- Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
- Must be able to meet the minimum internet speed requirements for specific program
- Hotspots, satellite and wireless internet service is NOT allowed for this role.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities:- Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
- Document each customers inquiry information into a database.
- Verify customers information, making corrections and updates as needed.
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
- Follow-up with callers as necessary.
- Use statistical contact center data to make improvements to performance.
- Outbound calling for surveying to obtain client specific information.
- Shift and Schedule adherence.
