What are the responsibilities and job description for the Bilingual Call Center Representative- 1.3.2024 Class position at Sequential Tech?
Our Mission
We are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business. We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.
Agents provide potential and existing customers with exceptional services. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer services and brand awareness. This role will provide phone/and or computer-based support to customers to help resolve product issues, answer account and billing questions, or handle customer concerns.
General Responsibilities:
Agent's provides support for products and services, triages the customer’s issue, and works to resolve. This is accomplished by collecting outstanding balances, correcting verification and eligibility issues, running troubleshooting, tracking, and placing orders, and addressing general customer questions.
***Please Note: Class will start on Thursday, January 3rd.
Training Schedule: Monday-Friday; 9AM-5:30PM
Schedule:
Monday, Tuesday, Thursday, Friday, Saturday between 9a and 9p Pay Rate: $16.50 for training, $17.50 for production with a 20% shift differential 5pm-7am & Saturdays and Sundays. *Spanish Bilingual required.
Experience and Skills:
**Attendance is the highest priority
- Minimum 1-2 years of data entry and call center experience.
- Data Entry Skills
- MS Office Experience.
- Ability to multitask across multiple systems.
- Phone etiquette
- Good grammar
- Ability to type minimum of 20 WPM
- Attention to detail
- Minimum of 2 years of inbound customer service experience.
You will be eligible for:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Tuition Reimbursement
- 401(k) or retirement plan
Sequential Tech - Join us on a journey of growth and opportunity- where your career can flourish from within! We are a growing company where over 90% of our management was promoted from within!
At Sequential Technology International, we are committed to fostering a diverse and inclusive work environment. Our company values innovation, integrity, and collaboration, and we strive to support our employees’ professional growth and development. Equal opportunity is a fundamental principle of our hiring process. For more information about our company, please visit our website.
Salary : $17
