What are the responsibilities and job description for the Account Opening Specialist position at SEQUOIA FINANCIAL GROUP?
Description
Sequoia Financial Group is a growing Registered Investment Advisor (RIA), headquartered in Northeast Ohio, offering financial planning and wealth management services. At Sequoia, we exist with a singular purpose: to enrich lives. Our values define how we behave and guide us through the pursuit of our purpose to enrich lives. At Sequoia, our core values are:
- Integrity. We act in the best interests of others by providing an honest, consistent experience for our clients and team.
- Passion. We pursue our full potential, seeking to continually enhance and evolve our ability to serve our clients and team.
- Teamwork. We subordinate our egos to work together for the benefit of our clients.
Our promise to team members is that you will grow with us. From experienced advisors to new college grads to transitioning principals, every team member will find Sequoia a place to refine their professional mission, move into new opportunities, go deeper, and lead further. We are built to help you build a career here as a long-term contributor in our work to enrich lives for generations.
Summary of the position
The Center of Excellence, Account Opening Specialist plays a pivotal role in supporting our advisor teams and clients by facilitating all aspects of account opening requests. This position serves as the subject matter expert on processing and policies related to new account requirements for our firm and custodians.
The role of the Account Opening Specialist will be measured in terms of on-time completion of New Account openings, minimization of re-work (i.e., NIGO instances), adherence and compliance to internal and external policy, and volume of New Accounts successfully opened in a given time period.
Responsibilities
- Provide outstanding customer support to advisor teams, clients, and colleagues
- Process all new account requests accurately and in accordance with defined service level agreements
- Handle various types of applications, including retirement, Joint, Individual, various types of Trusts, Corporate, Business, and Charitable accounts
- Understand and process different account investment options/features including Separately Managed Accounts, Pledged Accounts, Alternative Investments, and Margin
- Understand and process custodian specific paperwork/process for Schwab and Fidelity’s referral networks (SAN/WAS)
- Process Sequoia Client Agreements accurately as needed with new accounts.
- Understand compliance changes and requirements to our agreements
- Understand Sequoia’s compliance documents and policies and include with new account packages.
- Review custodial systems/accounts to understand ongoing requirements and changes
- Document work in cases with detailed explanation and notes
- Ensure all necessary policies and data are captured for each new account request
- Coordinate and escalate issues as necessary with custodians for timely processing
- Develop, maintain, and update training materials, guides, and procedures related to account opening
- Offer research support and general assistance regarding account opening
- Work with custodians on policy or system changes, communicating with manager and colleagues appropriately.
- Respond promptly to inquiries and provide information as needed
- Perform other duties as assigned by the manager
Requirements
Required Skills/Experience
- 2 year of experience in service or support, preferably within financial services or banking
- Excellent communication and organizational skills
- Robust PC knowledge, typing skills and proficiency in Microsoft suite
- Ability to learn and use multiple systems and platforms
Preferred Skills/Experience
- Bachelor’s degree in finance, business administration, or related field preferred
- Experience with processing or workflow based system
- Excellent customer service skills with a focus on client satisfaction
- Strong attention to details and accuracy in processing financial transactions
- Prior experience with with Salesforce, Schwab, and/or Fidelity
- Excellent communication skills, both verbal and written
Competencies
- Ability to learn and develop proficiency in a process-driven fast-paced work environment
- Exceptional monitoring and follow-up skills
- Flexibility to adapt to changing priorities and business needs
- Ability to work independently and collaboratively with a team when necessary
