What are the responsibilities and job description for the Employee Advocate position at Sequoia?
This position is based in Tempe, Arizona and only candidates within a commutable distance to our Tempe office will be considered.
Who We Are:
For more than 23 years, people-driven companies have turned to Sequoia to grow their people advantage. We know that taking great care of people leads to better business outcomes. Helping our clients achieve those outcomes is what drives our team, our strategic service offerings, and our technology forward.
Through their compensation, benefits, and overall people programs, we enable companies to better manage their total people investment, helping them attract, retain, and motivate the people they need to win. We are passionate about coming through for those who put their trust in us and winning as a one team using one platform.
What You Get to Do:
- Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
- Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc.
- Act as a resource and advocate for client employees with claims management cases
- Assist employees with navigation of Sequoia’s three client web portals and mobile app
- Prepare quarterly reports and attend review meetings with clients
- Help build out knowledge center and FAQs
- Participate in process improvement activities as needed
What You Bring:
- Bachelor's Degree
- 5 years of direct experience in a client service environment
- Passion for delivering exceptional client service
- Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries
- Ability to navigate through various web tools and phone to communicate instructions effectively
- Must be a listener and a good problem solver
- Strong verbal and written communication skills
- Ability to perform research to solve issues
- Human resources/benefits and Salesforce experience preferred
Sequoia’s Culture – Our most important asset
- Integrity
- Passion for service
- Innovative
- Growth oriented
- Caring for others
- Promise-centric
- Focused on relationship building
Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.
Compensation & Benefits
Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package including 401(k) matching.
Sequoia’s Candidate Privacy Policy
https://www.sequoia.com/legal/candidate-privacy-policy/
