Motorist Assistance Patrol (MAP) Operator - North Shore

Serco supports the Louisiana Department of Transportation and Development (LADOTD) by operating the free MAP patrol and incident management service program providing safe, quick clearance of incidents that affect traffic, including vehicle accidents and disabled vehicles. The primary purpose of the MAP program is to ensure state highways are free of obstructions and safe for the traveling public. Starting pay is $23.00/hr with overtime available.

You will be part of a team that works closely with LADOTD, local law enforcement and other first responders daily.

As a MAP Operator, you can expect to:

• Monitor state highways for vehicle crashes, disabled/abandoned vehicles, debris, and lane-closing events, traffic signal malfunctions, damage to state equipment on state roadways, and general incident/congestion scenarios.
• Provide roadside assistance to stranded motorists (including changing tires, giving battery jumps, providing fuel, removing debris from the travel lanes, etc.).
• Work closely with police and other first responders at highway incidents.
• Provide incident response, on-scene traffic control and limited first aid .
• Provide Traffic Incident Management (TIM) services.
• Use a two-way radio and/or smart phone to communicate and coordinate with the Traffic Management Center (TMC) staff and local Police agencies.
• Observe required safety procedures to avoid injury and accidents, at all times.
• Complete a combination of classroom and field training to be certified as a motorist assistance operator.

• High school diploma or its equivalent
• 0-2 years’ experience in incident management or related field
• Must possess a valid Louisiana driver’s license
• Availability to work various shifts, weekends, and holidays
• Able to work in an outdoor environment, lift/carry 50lbs, and walk unassisted for 300 yards
• Able to speak English language (Bilingual is plus)
• Minimum age requirement of 21
• Must be able to pass classroom and field training to be certified as a motorist assistance operator
• Ability to pass DOT medical card physical
• This position is contingent upon your ability to pass a preemployment criminal history check and drug screen

• Minor vehicle maintenance knowledge

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.