What are the responsibilities and job description for the Eligibility Specialist position at SERCO of Texas, Inc.?
Duties And Responsibilities
Adheres to the mission of SERCO.
The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
Adheres to the mission of SERCO.
- Responsible for overseeing the caseload of Child Care Services to customers ensuring positive outcomes
- Provides intake services for applicants seeking subsidized child care services
- Accepts and coordinates referrals for child care from authorized referral sources
- Determines, verifies, and documents eligibility and notifies parents of their eligibility status
- Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and STWDB staff
- Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
- Enrolls children in child care settings, as appropriate
- Authorizes payment to eligible parents presenting appropriate qualifying documentation
- Assesses parent fees
- Implements client service, fund utilization, enrollment, and service priority strategies
- Explains parents’ rights and responsibilities and explains attendance responsibilities
- Tracks attendance and services utilization
- Refers suspected fraud or misuse to the appropriate resource.
- Enters client and case eligibility, demographic, and service information into the designated Child Care Services system
- Responses for Assisting and preparing quality assurance monitoring.
- Provides process informational support/instruction to parents as needed
- May coordinate the recruitment, processing, and monitoring of local area relative providers
- A four-year college degree with major emphasis in Business or the Social/Behavioral Sciences preferred.
- Two years’ job training experience or similar activities involving individual counseling and case management.
- Familiar and sensitive to the unique needs of economically disadvantaged individuals and families of diverse ethnic backgrounds.
- Must have strong, effective oral and written communication skills, as well as strong interpersonal skills.
- Bilingual (English/Spanish) preferred.
- Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
- Must have access to reliable transportation in order to make required home visits.
- Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff.
- Must be knowledgeable about community resources and able to work with and relate to clients.
- Cultural sensitivity a must.
- Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems.
- Bilingual preferred.
The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
- WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.
