What are the responsibilities and job description for the Eligibility Specialist position at SERCO OF TEXAS - LAREDO?
Eligibility Specialist
DUTIES AND RESPONSIBILITIES:
Adheres to the mission of SERCO.
- Responsible for overseeing the caseload of Child Care Services to customers ensuring positive outcomes
- Provides intake services for applicants seeking subsidized child care services
- Accepts and coordinates referrals for child care from authorized referral sources
- Determines, verifies, and documents eligibility and notifies parents of their eligibility status
- Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and STWDB staff
- Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted
- Enrolls children in child care settings, as appropriate
- Authorizes payment to eligible parents presenting appropriate qualifying documentation
- Assesses parent fees
- Implements client service, fund utilization, enrollment, and service priority strategies
- Explains parents’ rights and responsibilities and explains attendance responsibilities
- Tracks attendance and services utilization
- Refers suspected fraud or misuse to the appropriate resource.
- Enters client and case eligibility, demographic, and service information into the designated Child Care Services system
- Responses for Assisting and preparing quality assurance monitoring.
- Provides process informational support/instruction to parents as needed
- May coordinate the recruitment, processing, and monitoring of local area relative providers
EDUCATION AND EXPERIENCE:
- A four-year college degree with major emphasis in Business or the Social/Behavioral Sciences preferred.
- Two years’ job training experience or similar activities involving individual counseling and case management.
- Familiar and sensitive to the unique needs of economically disadvantaged individuals and families of diverse ethnic backgrounds.
- Must have strong, effective oral and written communication skills, as well as strong interpersonal skills.
- Bilingual (English/Spanish) preferred.
SPECIAL REQUIREMENTS:
- Must possess a valid Texas Driver’s License and provide automobile liability insurance as required by the State of Texas.
- Must have access to reliable transportation in order to make required home visits.
- Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff.
- Must be knowledgeable about community resources and able to work with and relate to clients.
- Cultural sensitivity a must.
- Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems.
- Bilingual preferred.
Must have Physical demands and work environment:
The physical demands and work environment characteristics describe here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- PHYSICAL DEMANDS: While performing duties of the job, employee is occasionally required to stand; walk; sit; for long periods of time. Employee must be able to drive for extended periods of time. Employees must occasionally lift and /or move up to 25 pounds, must be able to set up display area.
- WORK ENVIRONMENT: Fast paced, demanding physically and mentally, will be in constant communications.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
