What are the responsibilities and job description for the Front Desk Receptionist position at Serenité at Camelback Mountain?
Serenité Private Residence Club offers a one-of-a-kind getaway experience located in the heart of the Poconos on Camelback Mountain. We are a member only, destination resort. We believe in commitment to customer service, safety, and security. We are seeking a dependable individual to join our team as a membership ambassador. We are looking for a responsible and reliable person to ensure the comfort of our members and their guest during their stay.
Responsibilities
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Monitor office supplies and place orders when necessary
- Check in and out members and tours
- Create keys and welcome envelopes for Members
- Take up other duties as assigned
Requirements and skills
- Proven experience as front desk representative, agent or relevant position
- Hospitality Knowledge
- Familiarity with office machines (e.g. fax, printer etc.)
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma; additional qualifications will be a plus
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $15