What are the responsibilities and job description for the Customer Care Specialist position at Serenity Healthcare?
TMS Tech (Customer Care Specialist)
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist (TMS Technician) for our Phoenix - Biltmore office. Your primary responsibility will be helping patients heal using TMS treatment.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
Launch a career in healthcare with no experience
Serenity covers 90% of the premium for insurance benefits (Medical, Dental, Vision)
20 days off annually (10 PTO days and 10 Holidays)
Paid TMS training program
Employee access to Serenity’s treatment options
Responsibilities
Build relationships with patients built around gratitude
One on one coaching and commitment to patients during treatment
Work autonomously to determine goals and best coaching strategies with your patients
Own outcomes of patient treatment
Qualifications
High School Diploma/ GED.
Strong customer service mindset.
Three years’ work experience in customer service required
Excellent verbal and written communication, and basic math skills.
Well-versed in de-escalation skills and ability to connect with individuals.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
About Serenity Healthcare
Serenity’s Provided Services
Meet our Patients
