What are the responsibilities and job description for the Help Desk Analyst Local to Boise, ID only position at Serenity Info Tech, Inc.?
Job Details
Help Desk Analyst
Local to Boise, ID
Onsite position, in-person interview
The role will primarily involve:
- Supporting Windows-based machines (Windows 10 & 11)
- Basic Active Directory user management
- Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment
- Assisting with basic phone system usage (state phone system, Cisco-based)
- Working within our in-house ticketing system, which functions similarly to most standard ticketing platforms
Job Duties include, but are not restricted to:
Identify, research, and resolve technical problems.
Respond to telephone calls, email, ticketing system and personnel requests for technical support.
Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.
Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom
Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.
Excellent customer service and ability to de-escalate tense situations.
Minimum Qualifications:
Install and support Windows environments
Thanks & Regards,
Mansi Jain
