What are the responsibilities and job description for the Help Desk Support (IBHRS) position at Serenity Info Tech, Inc.?
Job Details
Hi,
Please find my direct client job requirement for your consideration.
Title: IBHRS Help Desk Support
Location: Des Moines, IA {Onsite)
Duration: 03 Months
The Iowa Department of Health and Human Services ( Customer ) seeks support for users of the Behavioral Health Reporting System (IBHRS).
Daily support of HHS BHRS help desk needs.
The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience:
- Ability to provide excellent customer service
- Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- Experience with ticketing applications and escalation procedures
Required / Desired Skills:
Skill | Required / Desired | Amount | of Experience |
Ability to provide excellent customer service | Required |
Experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers. | Required |
Experience in Help desk support | Required |
Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in. | Required |
Experience with ticketing applications and escalation procedures | Required |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
