Office Coordinator

About Serenity Lane:

Serenity Lane’s mission is to transform lives through the treatment of addiction. We believe that recovery from addiction is possible. Our commitment is to provide excellent patient care, be sensitive to the needs of our patients, affirm the dignity and worth of our patient and their families, foster a spirit of partnership with the communities we serve, coordinated patient care with other healthcare providers, and empower patients and their families to grow in their recovery. Here at Serenity Lane we are looking for compassionate individuals who share our core belief that recovery from addiction is possible, and who are committed to providing excellent patient care and empowering patients and their families to grow in their recovery.

Job Responsibilities:

We are seeking an organized, detail-oriented, and proactive Office Coordinator to join our team. This role will be responsible for managing the day-to-day operations of the office, ensuring smooth communication between departments, and supporting administrative tasks. The ideal candidate will have strong organizational skills, the ability to multitask, and a passion for providing excellent customer service. Your key responsibilities include:

• Telephone & Communication: Answer calls, direct them appropriately, and take messages or return calls promptly. Respond to service inquiries and schedule appointments for assessments.
• Patient Records & Data Management: Collect financial data (e.g., insurance, Oregon Health Plan), enter into electronic records for verification, and scan signed admission documents. Maintain patient attendance records and rosters. Track payments, complete weekly deposits, and maintain office statistics.
• Coordination & Collaboration: Work with the Program Manager and other departments on patient intake, transitions, and health records. Assist with maintaining the outpatient group scheduler and managing patient appointments for counseling staff.
• Office Administration: Manage office supplies, ensure adequate stock, and notify the Manager of needed orders. Provide clerical support to the Manager as needed. Handle office faxes, scan relevant information into patient records, and notify the appropriate staff.
• Compliance & Confidentiality: Maintain compliance with MOTS, HIPAA standards, and confidentiality protocols. Ensure policies, procedures, and training manuals are current. Keep patient records confidential and out of view.
• Reporting & Documentation: Prepare monthly reports and track inquiry calls and emails. Ensure patient assessment and orientation packets are stocked and up to date.
• Safety & Training: Familiarize with and follow fire and safety protocols, as well as personnel and program policies. Attend and participate in training sessions, making adjustments to work hours when needed.
• Teamwork & Professionalism: Maintain positive working relationships with colleagues and referents. Perform duties with integrity, respect, and in alignment with Serenity Lane's mission statement.

Required Skills, Experience, and Qualifications:

Must-have:

• Ability to pass a drug screen and background check. Here at Serenity Lane our company standard is to provide a Drug-Free Workplace free of substances of abuse including Cannabis THC.
• Reliable transportation as this position will support our Albany and Salem locations.
• High school diploma or equivalent; additional administrative certifications or relevant coursework preferred.
• Proven experience in office management or administrative support roles.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• Positive attitude with a focus on customer service and team collaboration.
• Ability to remain in a stationary position, often standing or sitting for prolonged periods.

Nice-to-have:

• Experience with office management software (e.g., Office 365, Google Workspace, or similar tools).
• Familiarity with basic bookkeeping or budgeting principles.
• Previous experience working in a fast-paced office environment.

Compensation: Starting at $17/hour.

Benefits:

 At Serenity Lane we prioritize your well-being with a comprehensive benefits package, including:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 403 (b)
• Life Insurance
• Education Assistance
• Paid Time Off
• Sick Pay
• Wellness Programs
• Work Life Balance

Working at Serenity Lane offers the opportunity to collaborate with exceptional professionals on making a difference and improving the quality of life of our patients and their families, and in some cases, saving lives. In addition to a comprehensive compensation package, our organization provides opportunities for professional growth and advancement in your career. If you have a passion for quality patient care, want to develop professionally, and share a team perspective please apply to be a part of our Serenity Lane team!

Application Process

To apply, please submit your resume and a complete application by visiting our Serenity Lane Careers Center. Qualified candidates will be contacted within two weeks for an initial interview. An offer of employment will be contingent upon the successful completion of a background check and drug screen.

For questions about this position, contact recruiting@serenitylane.org

Equal Opportunity Employer

Diversity and inclusion are fundamental to Serenity Lane. We believe that diverse perspectives, backgrounds, and experiences enrich our work environment and contribute to our success. We are committed to creating a culture where everyone feels valued, respected, and empowered to bring their authentic selves to work. We welcome individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socioeconomic backgrounds to apply. We actively seek candidates who will add to the diversity of our team and help us achieve our goals through their unique talents and perspectives. Serenity Lane encourages women and often underrepresented groups to apply and prohibits discrimination on the basis of any characteristics protected by applicable local, state, federal laws and any agency policy including, but not limited to, discrimination based on race, color, religion, national origin, sex, or sexual orientation.

Salary : $17