Assistant Spa Manager

Join Our Team as a Assistant Spa Manager at Serenity Spa

Job Description:

We are seeking a new Assistant Spa Manager to join the Serenity Spa team!

Are you passionate about wellness and thrive in a fast-paced environment? Do you value making an impact on the lives of others? Would you thrive on mentoring and supporting the Spa Team as a whole with a focus on training and maintaining excellent customer service quality and sales.

The Assistant Spa Manager helps the Spa Manager with the entire team. They are in charge of keeping the front desk orderly and functioning and keeping client operations running smoothly. Maintaining a constant running list of weekly tasks to be delegated to front desk employees on tasks related to the schedule and cleaning of the spa.

As the Assistant Spa Manager, you will play a pivotal role in ensuring that each guest's visit is a tranquil and memorable experience.

Daily Duties Include, but are not Limited to:

• Acts as Front Desk Coordinator
  • Appointment scheduling and management
  • Answering calls and managing the efficiency of guest communications
  • Responsible for reviewing and correctly charging guests for services
  • Sells memberships to guests interested in Spa Services
  • Assists practitioners by closing sales of products and services
  • Follows all the company policies on breaks, timings and sales
    
  • Ensuring that front desk operations are smooth and are accommodating to guests
  • Trains and mentors new Spa Coordinators
  • Reports any problems or timing issues to Spa Manager
  • Performs walk throughs and keeps spa tidy regularly throughout the day
  • Takes practitioner call outs and follows company policy regarding rescheduling guests
    
• Inventory
  • Performs inventory checks based on needs of spa
  • Orders inventory for all departments
  • Receives inventory shipments
  • Prices and puts out inventory according to Managers requests
  • Monitors for loss
• Manager on Duty
  • When the Spa Manager is out, the Assistant Spa Manager will act as manager regarding any situations that require approval or assistance
  • Schedule must be available on opposite days that the Spa Manager is available
• Refunds and Customer Service Calls
  • Performs refunds as needed for guests
  • Returns the calls of guests who need assistance as needed
• Attends required Leadership Assemblies for managers and all staff meetings

Qualities:

• Self Motivated: takes on responsibilities without being asked and follows through
• Timely: always shows up to meetings early and prepared, well groomed and put together to set example for staff
• Leader: always conducts themself in a manner that sets an example for all the other staff
• Knowledgeable: it is required that the Assistant Spa Manager have an extensive knowledge of all the skills and procedures the Spa offers in order to educate both employees and customers.
• Thoughtful: when dealing with conflicts it is important they are calm, meaningful and deliberate with their actions and words
• Considerate: it is important for them to be able to keep information confidential and private when dealing with HR sensitive issues of staff or the private information of Serenitys guests
• Calm: is able to remain calm when guests or staff have emergencies or need support
• Organized: shares plans and organizes thoughts that are easily understood by the rest of their team
• Consistent: follows up with team members on a consistent basis

Why Join Us:

At Serenity Spa, we believe that our team is the heart and soul of our business. When you join us, you become part of a team that values personal growth, positivity, and creating a serene experience for our guests AND staff.

Here's why you should consider joining our team:

• Team Collaboration: You'll work alongside a team of highly skilled practitioners who are passionate about what they do. We believe in supporting each other to deliver exceptional service and a serene atmosphere.
• Professional Growth: Serenity Spa is Tacoma's premier spa, and we take pride in our commitment to excellence. As a Spa Coordinator, you'll have opportunities for professional development and growth within our organization.
• Positive Work Environment: We value a strong work ethic, but we also value a positive and optimistic attitude. Our spa is a place of calm and caring, not just for our guests but for our team as well.
• Employee Benefits: As a member of our team, you'll enjoy competitive compensation, opportunities for bonuses, and access to our serene spa facilities.

Apply Today:

If you are a highly motivated, detail-oriented individual with a passion for providing exceptional customer service and creating a serene environment, we encourage you to apply. Serenity Spa is where your skills and dedication can flourish, and where you can be a part of a team that is dedicated to making a positive impact on the lives of our guests.

Please submit your resume and cover letter to be considered for this exciting opportunity.

Availability: We need the following schedule filled:

Sunday: 8a-5p

Monday: OFF

Tuesday: OFF

Wednesday: OFF

Thursday: 11a-8p

Friday: 11a-8p

Saturday: 8a-5p

Benefits:

• Employee discount
• Free Service Rewards
• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance