What are the responsibilities and job description for the Internal Technical Sales Representative position at Serfilco?
Job Description
Job Description
Description :
Serfilco Ltd, a worldwide leading manufacturer and supplier of pumps and filters to chemical processing industries currently has a vacancy for an Internal Technical Sales Representative in our Northbrook, IL facility. This position will report to the Customer Service Manager and the successful candidate will join an enthusiastic and professional manufacturing team. An overview of our products is available at www.serfilco.com. A competitive benefits package will be in line with experience and this vacancy presents candidates with exciting career opportunity with excellent advancement opportunities.
OVERALL PURPOSE OF THE JOB
Interacts with customers by phone or in person to provide information; ensures the best technical service possible. May sell products or services in assigned area or territory.
ESSENTIAL FUNCTIONS
- Answers customers' technical or scientific questions regarding product or service and operation or maintenance
- Converses with customers to obtain information, identify problem, and provides technical assistance
- Calls on new and existing customers or clients to explain features and merits of products offered
- Liaises between development, engineering, sales, distributors and customers
- Refers complaints of product or service failure to appropriate departments for investigation
- Coordinates customers' service needs with other departments as required to ensure customer service
- Demonstrates products or services, and provides assistance in the best application of products or services
- Answers all questions concerning a product or service, with appropriate referrals where required.
- Closes transactions and takes orders
- May receive orders, resolve complaints about billing, and explain how to use product or service
- May visit customer premises to resolve customer problems
- Prepares and follows-up on quotations covering customer requests
- Keep up to date on the Company’s product offering, competitive products, and applicable processes
- Attends trade shows, staff booth, and help with set up and break down of booth
OTHER DUTIES
Requirements : QUALIFICATIONS
EDUCATION / EXPERIENCE AND / OR TRAINING
KNOWLEDGE, SKILLS, AND ABILITIES
PROBLEM-SOLVING SKILLS
VERBAL COMMUNICATION SKILLS
WRITTEN COMMUNICATION SKILLS
MATH SKILLS
COMPUTER SKILLS
TOOLS AND EQUIPMENT
MENTAL DEMANDS typically required
PHYSICAL DEMANDS (typically required to perform the essential functions of the job)
WORKING CONDITIONS (typically required)
PERSONAL PROTECTIVE EQUIPMENT (typically required to perform the essential functions of the job)
