What are the responsibilities and job description for the Director of Operations position at SERHANT.?
About the Opportunity:
A leading NYC real estate team is seeking a dynamic and experienced Director of Operations to drive operational excellence and foster team growth. Specializing in ultra-luxury properties and known for outstanding client service, our team thrives in a fast-paced, collaborative, and client-focused environment.
The Role:
We are looking for a proactive leader who enjoys managing and coaching salespeople, streamlining operations, and contributing to the overall success of the team. This position requires someone who is detail-oriented, goal-driven, and passionate about fostering a high-performing, inclusive team culture.
Key Responsibilities:
- Team Leadership: Coach and manage salespeople to achieve individual and team goals. Conduct regular one-on-one and all-hands meetings to ensure alignment and dev
elopment.Opera
- tional Oversight: Develop and implement SOPs, manage team workflows, and ensure operational efficiency.Perfo
- rmance Monitoring: Set ambitious goals, track performance, and provide actionable feedback.Marke
- ting & Digital Presence: Oversee branding, marketing initiatives, and online presence to attract clients and talent.Lead
- Conversion: Implement strategies to maximize lead conversion and business growth.Speci
- al Projects: Manage key initiatives and partnerships to align with team objectives.
What We’re Looking For:
- Proven experience in operations management, preferably in real estate or a client-focused industry.
- Strong leadership and coaching skills to inspire and manage a high-performing team.
- Exceptional organizational, project management, and communication skills.
- Proficiency in technology and real estate platforms.
Work Schedule:
- Monday - Friday, 9:00 AM - 6:00 PM ET (weekly WFH days available).
- Weekend work limited to urgent matters.
If you are a collaborative leader who thrives on managing teams and improving operations, we’d love to hear from you. Must have or be actively pursuing a New York Real Estate (Salesperson) License. Apply today to be a key part of a high-performing real estate team in NYC.
