What are the responsibilities and job description for the Customer Relationship Specialist position at Serigor Inc?
Job Title: Customer Relationship Specialist
Location: Columbia, MD (Hybrid 4 Days Onsite and Tuesday Remote)
Job Type: Full Time
Company Overview:
Serigor Inc., headquartered in Baltimore, MD, with a branch in Columbia, MD, is a trusted leader in IT Consulting and Outsourcing. As a CMMI Level 3-certified, Woman-Owned Small Business (WOSB), we specialize in IT Services, Staff Augmentation, Government Solutions, and Global Delivery. Since 2009, we have provided innovative IT solutions to Fortune 500 companies and government agencies, helping businesses maximize their IT investments.
Serigor Inc. is an equal opportunity employer committed to diversity and inclusion.
Position Summary:
We are seeking a proactive and persuasive Customer Relationship Specialist to join our team. In this role, you will focus on building strong customer relationships through outbound/inbound calls, with the goal of enhancing customer satisfaction, identifying sales opportunities, gathering feedback, and ensuring customers are engaged and supported throughout their journey with us.
Key Responsibilities:
- Conduct outbound/ inbound calls to new, existing, and past customers to build relationships and promote engagement.
- Follow up on leads, inquiries, or past interactions to maintain consistent customer communication.
- Provide information about products, services, promotions, and solutions based on customer needs.
- Understand customer profiles and recommend appropriate products or services.
- Schedule appointments, demos, or follow-ups for account managers or sales reps as needed.
- Address customer questions or concerns and escalate issues when necessary.
- Maintain accurate call records and customer data in CRM systems.
- Collect customer feedback to improve processes, services, and overall experience.
- Collaborate with the sales, marketing, and customer service teams to ensure alignment on customer strategy.
Qualifications:
- Bachelor's degree in Business, Communications, marketing, public relations or a related field preferred.
- 1–3 years of experience in outbound/ inbound calling, customer service, telemarketing, or a similar role.
- Strong verbal communication and active listening skills.
- Confident and persuasive phone presence with a customer-first mindset.
- Ability to manage time efficiently and meet outreach targets.
- Familiarity with CRM software and call logging tools (e.g., Salesforce, HubSpot, Zoho).
- Positive, goal-oriented attitude and the ability to handle objections or rejections professionally.
Preferred Qualifications:
- Experience in [e.g., telecommunications, finance, tech, retail, transportations, BPO, RPO, oil and gas, real estate, pharmaceutical etc.].
- Knowledge of outbound campaign strategies and sales techniques
