What are the responsibilities and job description for the Desktop Support IV HYBRID position at Serigor Inc.?
Job Title : Desktop Support IV (HYBRID)
Location : Madison WI
Duration : 06 Months
Job Description :
The Client is seeking a Desktop Support IV. This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9000 devices and 10000 users. Must be able to balance workload of incident / service requests and project work. Professional verbal and written communication skills are a must. This is a remote position (that is subject to change) that could potentially require occasional office / site visits for troubleshooting and / or project work. The candidate must work and live in the state of Wisconsin no accommodations are possible in this regard.
Project Details :
The primary responsibilities are to support test maintain and install in the following areas : workstation hardware software Operating System (OS) currency and support application certification and software distribution / update methods. Collaborate with a team of 8 technicians and 2 project managers on a daily basis. Assist on tier2 / 3 desktop support Incidents and Requests. Assist with projects to implement new hardware and / or software working with our business partners. Support an organization of 10000 end points and users across the Client.
Top Required Skills & Years of Experience :
- Level 3 support and maintenance of workstation software and hardware (5 years or more required)
- Support and maintenance of Operating Systems for user workstations (5 years or more required)
- Peripheral device support (printers / scanner / etc.) and maintenance (25 years or more preferred)
- Incident and Service Request Management (5 years or more preferred)
- Technical assistance on projects as assigned by Desktop Support Supervisor (25 years or more preferred)
- Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills :
Key Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Employment Type : Full Time
Vacancy : 1
