What are the responsibilities and job description for the Sr Desktop Support Tech (Onsite) position at Serigor Inc.?
Job Title: Sr Desktop Support Tech (Onsite)
Location: Richmond, VA
Duration: 12 Months
Job Description:
The client seeks qualified resource to be responsible for:
Skills:
Location: Richmond, VA
Duration: 12 Months
Job Description:
The client seeks qualified resource to be responsible for:
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Strong working knowledge of computer systems, hardware, and software, including drivers and bios | Required | 6 | Years |
| Excellent problem-solving, analytical, and team-working skills | Required | 4 | Years |
| Excellent communication and interpersonal skills. | Required | 4 | Years |
| demonstrated ability to obtain feedback from customers to improve training methods. | Required | 4 | Years |
| Writing and editing training manuals. | Required | 4 | Years |
| Running reports and analyzing common complaints and problems. | Required | 4 | Years |
| An openness to learning new technologies. | Required | 2 | Years |
