The Head of Commercial Operations is responsible for the development, implementation, and daily management of commercial manufacturing operations to meet the future needs of Sern's commercial business. Ideal candidates will have direct experience with Sern's cGMP manufacturing capabilities, which include spray drying, hot melt extrusion, blending, milling, granulation, encapsulation, tablet compression, tablet coating, and clinical packaging and labeling. The selected candidate will be part of the team that develops Sern's value proposition, offerings, and pricing strategy, while strengthening client relationships. This role will work with the sales and Business Development team in the acquisition of new and existing business. This position will also be responsible for leading and managing the commercial operations team inclusive of technical transfers, project proposals, commercial analysis, and commercial development. Ideal candidates will demonstrate direct experience with commercial facility operations, successful leadership roles, and business acumen to advance the mission and values of Sern BioScience.
Supervisory Responsibilities
- Oversees workflow of the commercial operations teams
- Develops personnel to ensure functionality across teams, high performance, and talent retention
- Integrates with the senior management team to develop personnel and organizational effectiveness
Duties and Responsibilities
Directs daily operations at Sern's Commercial Manufacturing FacilityEnsures client projects are delivered on-time and executed to full compliance with global regulatory requirements and client agreementsManages the introduction of new commercial projectsActs as commercial representative for key customer relationshipsLeads execution of the commercial and business strategy in development and manufacturingProvides commercial input for facility and capital improvements, including the construction of a greenfield commercial facilityEnsures that the health, safety, and environmental impact policies of the Sern sites are being successfully implementedProvides strategic input to support business model and company growthSupports customer site visits to facilitate onboarding of new customers and to maintain strong customer relationshipsDevelops and implements metrics for consistent improvement of Commercial Operations and complianceOptimizes processes to reduce manufacturing costs and maximize cGMP production throughputRepresents commercial team during budget planning meetingsResponsible for management of pipeline / portfolio and delivery of productsManges the manufacturing operations technical team and production teamsMeets frequently with quality, project management, and executive management teamsPerforms other related duties as assignedRequired Skills and Abilities
Technical depth, including drug substance, drug product, and understanding of materials characteristicsExcellent verbal and written communication abilities, interpersonal and customer service skillsHigh degree of organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skillsStrong supervisory and leadership skillsAbility to prioritize tasks and to delegate them when appropriateAbility to function well in a high-paced and at times stressful environmentProficient with Microsoft Office Suite or related softwareDemonstrates strong project management, customer relationship skills, and communication skillsAble to build strong and motivational relationships with executive management and operations teamsAble to develop and implement strategic business plans and commercialization strategiesEducation and Experience
BS in Life Science or Engineering discipline required, MS or Ph.D. preferredMinimum of 10 years of experience in CDMO / CMO Commercial OperationsPreference given to those with direct experience in development and manufacturing of spray drying technologiesExtensive knowledge of multiple technologies (Drug Substance, Drug Product, Development, and manufacturing service lines)Physical Requirements
Prolonged periods of sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesNational and international travel requiredAdheres to consistent and predictable in-person attendanceCompensation correlates to skills and experience presented by selected candidate. Visit https : / / www.seranbio.com / careers to learn more about company culture and the community of Bend, Oregon.
Benefits Summary :
Sern employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Sern covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees' wellbeing, along with access to pet insurance.
The Corporate Headquarters of Sern BioScience are located at 63047 Layton Ave, Bend, OR 97701