What are the responsibilities and job description for the Call Center Customer Service Agent position at Seronda Network?
Job TitleCall Center Customer Service Agent
Location: Dallas, TX
Salary: $55,000 - $58,000 per year
Job Type: Full-time
About Us
At Seronda Networks, we offer more than just cutting-edge solutions; we provide a place for professional growth, creativity, and collaboration. Be part of a passionate team where your ideas are valued, and your contributions drive us forward. Join us as we transform ideas into realities and shape an exciting future together.
Job Description
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this fast-paced role, you will be the first point of contact for our valued customers, providing exceptional service and support. Your primary responsibility will be to handle inbound customer inquiries, resolve issues, and ensure a positive customer experience.
Responsibilities
- Handle inbound customer calls efficiently and professionally.
- Resolve customer inquiries and complaints in a timely manner.
- Provide accurate information regarding products and services.
- Document and track customer interactions and outcomes in our CRM system.
- Follow up with customers to ensure their issues have been addressed appropriately.
- Collaborate with team members to improve processes and customer service practices.
Requirements
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service role, ideally in a call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency in using computer systems and call center software.
- Ability to handle difficult situations and remain calm under pressure.
Benefits
- Competitive salary range of $55,000 - $58,000 per year
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
- Collaborative and creative work environment
- Opportunities for career growth within the company
If you’re passionate about creating unforgettable events and want to grow in a supportive and innovative company, we’d love to hear from you! Please submit your resume and cover letter to start your application process.
Salary : $55,000 - $58,000
