What are the responsibilities and job description for the Call Center Customer Service Agent position at Seronda Network?
Job Position: Call Center Customer Service Agent
Company: Seronda Network
Location: Cleveland, OH
Salary: $34,000 - $44,000 per year
Job Type: Full-time
About Us:
Seronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. Our mission is to enhance customer experience by offering tailored assistance and high-quality service. We pride ourselves on a collaborative work environment where each team member’s contribution is valued and makes a real impact.
Job Description:
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our vibrant team. In this fast-paced environment, you will be the main point of contact for our valued customers, providing exceptional service that meets their needs and expectations. Your role will be vital in creating a positive experience for our customers, as you will handle inquiries, resolve issues, and ensure that each interaction reflects our commitment to excellence.
Responsibilities:
Company: Seronda Network
Location: Cleveland, OH
Salary: $34,000 - $44,000 per year
Job Type: Full-time
About Us:
Seronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. Our mission is to enhance customer experience by offering tailored assistance and high-quality service. We pride ourselves on a collaborative work environment where each team member’s contribution is valued and makes a real impact.
Job Description:
We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our vibrant team. In this fast-paced environment, you will be the main point of contact for our valued customers, providing exceptional service that meets their needs and expectations. Your role will be vital in creating a positive experience for our customers, as you will handle inquiries, resolve issues, and ensure that each interaction reflects our commitment to excellence.
Responsibilities:
- Handle inbound and outbound customer calls effectively and professionally
- Address customer inquiries and provide accurate information about products and services
- Resolve customer complaints and issues in a timely and effective manner
- Document customer interactions and update relevant records
- Follow up with customers to ensure their issues are resolved
- Maintain knowledge of our products and services to provide informed assistance
- High school diploma or equivalent; additional certification in customer service is a plus
- Proven experience in a customer service role, preferably in a call center environment
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a keen attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Familiarity with customer relationship management (CRM) software is advantageous
- Competitive salary ranging from $34,000 to $44,000 per year.
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for career growth and development.
- Friendly and supportive work environment.
Salary : $34,000 - $44,000
