What are the responsibilities and job description for the Call Center Customer Service Assistant position at Hustle Notice Biz?
Call Center Customer Service Assistant
Department : Hustle Notice Biz
Employment Type : Full Time
Location : Cleveland
Compensation : $17.75 - $24.00 / hour
Description
Job Title : Call Center Customer Service Assistant
Location : Cleveland, OH
Job Type : Full-Time
We are looking for a dedicated and customer-focused Call Center Customer Service Assistant to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, troubleshoot issues, and provide excellent customer support. The ideal candidate has strong communication skills, a problem-solving mindset, and a passion for delivering outstanding service.
Key Responsibilities
- Answer incoming customer calls and provide assistance with inquiries, complaints, and technical issues.
- Resolve customer concerns efficiently while maintaining a high level of professionalism.
- Process orders, refunds, and service requests as needed.
- Escalate complex issues to the appropriate department when necessary.
- Maintain accurate records of customer interactions and transactions in the system.
- Follow call scripts and guidelines to ensure consistency and compliance with company policies.
- Meet or exceed key performance metrics, including response time and customer satisfaction.
Skills, Knowledge and Expertise
Benefits
Salary : $18 - $24
