What are the responsibilities and job description for the Customer Service Agent position at Seronda Network?
Seronda Networks is Hiring: Customer Service Agent
About Us: At Seronda Networks, we are more than just a technology solutions company. We are a community where innovation thrives, professional growth is encouraged, and teamwork is essential. Join our passionate team and be part of an environment that values your contribution as we continue to turn ideas into realities and shape the future of the industry.
Location: Chicago, IL (On-site – Must work from the office)
Working Hours: Monday to Friday
Salary Range: $45,000 - $55,000 per year
Description
We are seeking a dedicated and customer-oriented Customer Service Agent to join our dynamic team. In this role, you will serve as the front line of our customer service efforts, providing exceptional support to our clients and ensuring their needs are met efficiently and effectively. You will engage with customers through various channels, including phone, email, and chat, addressing inquiries, resolving issues, and providing information about our products and services.
Responsibilities:
- Handle customer inquiries and provide accurate information regarding products and services.
- Resolve customer complaints and issues in a timely and professional manner.
- Assist customers with order processing, tracking, and returns.
- Maintain a detailed knowledge of all products and services offered by the company.
- Document all customer interactions in the system and follow up as necessary.
- Collaborate with team members to improve customer service processes and workflows.
Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- Proven experience in customer service or a similar role is preferred.
- Excellent verbal and written communication skills with a friendly demeanor.
- Strong problem-solving skills and the ability to handle difficult situations with tact and professionalism.
- Familiarity with CRM systems and practices is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits:
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using customer service software and tools, including CRM systems.
- Ability to work flexible hours, including evenings and weekends if required.
If you’re passionate about helping clients succeed and are ready to launch your career in account management, apply today to join Seronda Networks as an Customer Service Agent
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Salary : $45,000 - $55,000
