Customer Service Representative

Job Ad: Customer Service Representative Seronda Network (Detroit, MI)

Job Title: Customer Service Representative

Company: Seronda Network

Location: Detroit, MI

Salary: $34,000 - $55,000

Job Type: Full-Time

About Us:

Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.

Job Description:

Seronda Network We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support across various channels. Your primary focus will be to resolve inquiries, address concerns, and ensure a seamless customer experience.

Responsibilities:

• Assist customers with inquiries and provide information about products and services.
• Respond promptly to customer complaints and resolve issues in a professional manner.
• Maintain a positive attitude while dealing with customer feedback and complaints.
• Document and update customer records based on interactions and feedback.
• Follow communication procedures, guidelines, and policies of the company.
• Work collaboratively with team members to enhance customer service performance.
  
  
  

Skills Required:

• High school diploma or equivalent; additional education in customer service or a related field is a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage time effectively and prioritize tasks in a busy environment.
• Familiarity with CRM systems and practices is preferred..
  
  
  

Benefits:

• Competitive salary range of $34,000 to $55,000.
• Health, dental, and vision insurance.
• Paid time off, including holidays and vacation days.
• Opportunities for career growth and professional development.
• Positive and supportive team environment.
  
  
  

If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Customer Service Representative role at Seronda Network!