Entry Level Customer Service Assistant

Seronda Networks is Hiring: Entry Level Customer Service Assistant

About Us: At Seronda Networks, we are more than just a technology solutions company. We are a community where innovation thrives, professional growth is encouraged, and teamwork is essential. Join our passionate team and be part of an environment that values your contribution as we continue to turn ideas into realities and shape the future of the industry.

Location: Chicago, IL   (On-site – Must work from the office)

Working Hours: Monday to Friday

Salary Range: $45,000 - $55,000 per year

We are seeking a motivated and dynamic Customer Service Representative to join our growing team. In this role, you will be the frontline support for our customers, assisting them with their inquiries, resolving issues, and ensuring overall satisfaction with our products and services. As a Customer Service Representative, you will have the opportunity to engage with a diverse customer base, providing them with the assistance they need in a timely and professional manner. 

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure their issues have been resolved satisfactorily.
• Identify and escalate priority issues to the relevant departments.

Qualifications:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm under pressure and manage difficult situations.
• Proficient in using customer service software and Microsoft Office Suite.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Collaborative and inclusive work culture.

If you’re passionate about helping clients succeed and are ready to launch your career in account management, apply today to join Seronda Networks as an  Entry Level Customer Service Assistant

Seronda Networks is an equal opportunity employer committed to diversity and inclusion.

Salary : $45,000 - $55,000