Automotive Service Call Center Agent

Serpentini Chevrolet is a rapidly growing automotive retailer that is looking to hire a Business Development Representative to join our Service Business Development Center (BDC). Drive Serpentini’s culture of customer service and a commitment to transparency enables us to provide exceptional service and exceptional value for our clients. Our rapidly expanding business enables us to provide significant opportunity for learning, training and career growth for our team. In addition, we provide a highly competitive compensation plan, along with benefits including medical, dental, vision, disability and paid time off.

BDC Representative Qualifications:

• Confident, pleasant and professional phone voice
• Possess time management skills and be able to work independently
• Must like being part of a TEAM
• Clean background check

BDC Representative Responsibilities:

• Generate appointments by means of proactive inbound and outbound prospecting.
• Set appointments
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our Service offerings
• Provide superior customer service and achieve highest degree of customer satisfaction
• Work in close partnership with Service Advisors to provide them with detailed information regarding service appointments
• Meet specified monthly targets and goals
• Direct customers to service information resources.
• Check email frequently and respond to inquiries immediately
• Deliver inquiries/messages intended for other service personnel and department promptly
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude

BDC Representative Preferred Skills and Experience:

• Prior customer relations or BDC experience required. We are willing to train and develop the right individual.
• Excellent customer relationship skills
• Self-starter, motivated and success driven
• Confident, positive and high energy presence
• Strong communication skills
• Team-oriented with a desire to achieve both individual and collective goals
• Must be able to pass background and drug screenings

Job Type: Full-time

Pay: $3,000.00 - $4,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Night shift

Work Location: In person

Salary : $3,000 - $4,000