Job Summary : We are looking for a BDC Customer Care Specialist to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our product and feature offerings. Benefits
- Health, dental, and vision insurance
- 401(k) plan
- Paid time off
- Opportunities for advancement
- Employee discounts
Responsibilities
Promote and seek out opportunities to deliver a top-notch customer experienceInteract with customers to identify their individual needs and opportunities for new / used cars sales presentationWork closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRMComplete phone calls as assigned by the BDC ManagerAct as a member of the BDC team, which includes cross-training for internet lead and incoming / outgoing telephone sales prospecting rolesStay informed about new products, features, accessories, etc., and their benefits to customersAttend product and sales training as requested by BDCAttend sales meetingsMaintain a professional appearanceQualifications
High school diploma or general education degree (GED)Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulationsStrong writing skills to write reports, business correspondence, procedure manuals, advertising copyPresentation skills to share information and respond to questions from groups of managers, clients, customers, and the general publicMathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volumeAbility to interpret and follow instructions shared in written, oral, diagram, or schedule formClean driving record & valid driver’s licenseSerpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family!
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
