What are the responsibilities and job description for the Automotive Service Appointment Scheduler position at Serra Auto Park?
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Call Center / Appointment Setter
Serra Auto Park is currently interviewing individuals for an appointment setter in our call center. Applicants must have customer service experience and be able to multi-task. Duties include but at not limited to:
· Answering inbound phone calls
· Scheduling vehicle service appointments
· Recommending needed items
· Adhering to time slots and schedule maximums
· Customer service
· Phone skills
· Basic computer skills
· Outbound follow up calls
· Communicating with the service departments
· Data Entry
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Must be available between 8am and 6pm Mon-Fri and every other Saturday 9am-4pm
If you have great communication skills, love helping people and are looking for a great environment, please complete our online job application.
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Company Overview
Serra Auto Park is the premier automotive dealership in Northeast Ohio, dedicated to creating a stress-free and low-pressure environment for both customers and associates. Our focus on associate well-being and customer satisfaction drives our success.
Summary
As an Appointment Coordinator at Serra Auto Park, you will play a vital role in ensuring our customers receive exceptional service from the moment they reach out to us. This position is essential for maintaining our commitment to a seamless experience for our clients while supporting our associates in their efforts.
Responsibilities
- Manage incoming appointment requests and schedule appointments for customers efficiently.
- Communicate effectively with clients to understand their needs and provide relevant information.
- Assist in analyzing customer feedback to improve service delivery.
- Maintain organized records of appointments and customer interactions.
- Utilize office software for data entry and appointment management.
Requirements
- Proven experience in customer service or client-facing roles.
- Strong communication skills, both verbal and written.
- Ability to analyze information and provide solutions based on client needs.
- Familiarity with office procedures and data entry practices.
- Bilingual or multilingual capabilities are a plus.
If you are passionate about providing outstanding customer service and want to be part of a dynamic team at Serra Auto Park, we invite you to apply today!
Job Type: Full-time
Pay: $37,000.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Akron, OH 44312 (Preferred)
Ability to Relocate:
- Akron, OH 44312: Relocate before starting work (Preferred)
Work Location: In person
Salary : $37,000 - $45,000
