What are the responsibilities and job description for the Parts Counterperson with GM Experience position at Serra Saginaw?
Serra Saginaw Automotive is a proud member of the Serra Automotive Group. Currently, Serra Automotive Group consists of 37 stores selling and servicing 17 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler-Dodge-Jeep-Ram, Subaru, Kia, Volkswagon, Honda, BMW, Toyota, Porsche,Mercedes, Volvo, Nissan, Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio and Tennessee)
With a culture that promotes value for the individual, creative thinking and the freedom to grow as professionals, we work to create outstanding experiences for our customers. We are driven by our passion to be the best at what we do. Bring your talent to Serra Saginaw! Our opportunities for personal and professional growth and development are remarkable.
What We Offer:
- Blue Cross Health Insurance
- Dental & Vision
- 401k Match
- Paid Vacation
- Locker Rooms
- State of the Art Equipment
- Larger Dealer Group
Responsibilities:
- Oversee the parts sales process from start to finish
- Communicate with customer on parts status
- Communicate with staff and customers in a friendly and professional manner.
- Be able to read and understand the parts catalog when looking up parts.
- Answers phone calls, providing price quotes and other information
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level service to internal and external customers.
- Pulls and fills orders from stock
- Maintain a weekly bin checks to ensure accuracy of stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Make sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Set up orders for daily shipment, delivery, or pick-up
Qualifications:
- Prior GM experience required
- Have a High School Diploma or equivalent
- Have experience with auto parts sales (preferred)
- Are able to work in a fast-paced work environment
- Have strong organizational and time management skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
