Call Center Coordinator

Job description:

We are seeking a motivated experienced healthcare call center representative to join our team. The ideal candidate will be responsible for providing excellent customer service and support to patients and healthcare professionals through phone. The primary objective is to assist patients over the phone with scheduling appointments, resolving inquiries and ensuring satisfaction with their overall experience.

Key Responsibilities:

• Handle inbound and outbound calls from patients and healthcare professionals, providing exceptional customer service and support
• Answer inquiries about healthcare policies, benefits, procedures and services while ensuring compliance with relevant regulations and protocols
• Schedule and confirm appointments for patients and healthcare professionals, ensuring accurate and timely coordination of services
• Maintain accurate up-to-date customer information and note documenting interactions and following up as required
• Work collaboratively with other team members, healthcare professionals and administrative staff to resolve patient issues and ensure timely and appropriate care
• Adhere to all privacy and security regulations to protect confidential patient information
• Continuously update knowledge of healthcare policies, services and procedures to provide informed and accurate information to customers
• Perform other duties as assigned by the supervisor or management

Qualifications:

• High school diploma or equivalent.
• Minimum 1 year of experience in a call center environment, preferably in the healthcare industry
• Excellent communication and interpersonal skills, with the ability to remain professional and courteous under pressure

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Ability to read, write, understand and spell in English, Spanish and medical terminology correctly.
• Knowledge of medical terminology and healthcare regulations preferred
• Strong computer skills, with proficiency in Microsoft and experience working with EHR systems
• Ability to multitask, prioritize and manage time effectively, while meeting deadlines
• Demonstrate problem solving skills and ability to work independently and as part of a team

Hourly Rate: $21- $23/hour

Work Location: On-Site

EDUCATION:

• High school diploma or equivalent.

Working Conditions:

The employee is expected to be self-directed, take initiative and be persistent when appropriate to accomplish necessary duties and keep busy without prompting. Additionally, the employee is expected to be adaptable/flexible to changing work assignments, analytical, organized and detail-oriented, perform multiple tasks at once, compose correspondence and other documentation in a professional manner, express ideas constructively, actively listen to others, manage time effectively and efficiently to meet deadlines, learn and memorize procedures, display a cooperative attitude, read, understand and follow all company, job specific and safety policies/procedures, and attend/use all required training.

Benefits:

403B Retirement Plan

Dental insurance

Health insurance

Life insurance

Vision insurance

Accural Vacation time

Paid Holidays

Paid sick tims

Experience:

Call center: 1 year (Required)

Community health center: 1 year (Preferred)