What are the responsibilities and job description for the Call Center Agent position at The One Agency - Florida?
Department: The One Agency
Location: Santa Ana, CA
Compensation: $17.50 - $25.00 / hour
Job Title: Call Center Agent
Company: The One Agency
Location: Santa Ana,CA
Job Description:
We are seeking a dedicated and enthusiastic Call Center Agent to join our growing team. As a vital point of contact for our customers, the Call Center Agent plays a critical role in delivering exceptional service and ensuring customer satisfaction. You will be responsible for handling incoming calls, addressing customer inquiries, and providing solutions to various issues.
Key Responsibilities
- Answer incoming calls promptly and professionally.
- Assist customers with inquiries and provide accurate information regarding products and services.
- Resolve customer complaints and issues effectively while maintaining a positive attitude.
- Document interactions with customers in the system for future reference.
- Follow up on customer inquiries as needed to ensure complete satisfaction.
- Collaborate with team members and other departments to enhance customer experience.
- High school diploma or equivalent; a degree in a related field is preferred.
- Proven experience in a call center or customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to think on your feet.
- Familiarity with CRM software and Microsoft Office Suite.
- Ability to handle stressful situations and maintain composure under pressure.
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement
- Supportive and collaborative work environment
Salary : $18 - $25
