What are the responsibilities and job description for the Call Center Agent position at Style Netbox?
Join Our Team: Call Center Agent
Location: Santa Ana, CA | Salary: $15 - $22 per hour
About Us:
At Style Netbox, we transform brands into masterpieces with innovative marketing strategies. We are seeking a Call Center Agent to be the first point of contact for our clients, ensuring excellent customer service and communication.
Job Overview:
As a Call Center Agent, you will handle inbound and outbound calls, assist customers with inquiries, and provide support to our marketing and sales teams. You will play a crucial role in maintaining positive client relationships and ensuring customer satisfaction.
Responsibilities:
-
Answer inbound calls and respond to customer inquiries professionally.
-
Make outbound calls to follow up with clients and provide product or service information.
-
Maintain accurate records of customer interactions and transactions.
-
Resolve customer concerns efficiently and escalate issues when necessary.
-
Work closely with sales and marketing teams to improve customer engagement.
-
Meet daily and weekly call quotas and quality standards.
Qualifications:
-
High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
-
Previous experience in a call center or customer service role is a plus.
-
Strong verbal and written communication skills.
-
Ability to multitask and work in a fast-paced environment.
-
Basic computer proficiency and familiarity with CRM software.
-
Excellent problem-solving skills and attention to detail.
Benefits:
-
Competitive hourly pay ($15 - $22 per hour).
-
Monday to Friday schedule (8-hour shifts, no weekends).
-
Opportunities for career growth within Style Netbox.
-
Paid training and ongoing professional development.
-
Supportive and dynamic work environment.
If you are a motivated individual with strong communication skills, we want to hear from you! Apply today and become part of the Style Netbox team.
Salary : $15 - $22
