Assistant Critical Facilities Manager

Serverfarm is a leading developer and operator of data centers with over 750 locations and key customer relationships in 45 countries. We're revolutionizing how data centers operate across North America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning InCommand platform we're positioned for explosive growth as AI adoption and cloud migration drive unprecedented demand for data center capacity.

A career at Serverfarm means being at the forefront of digital infrastructure innovation, where your work directly impacts how the world's data is managed and secured. As we target 4x growth over the next four years, you'll have unprecedented opportunities to take on new challenges, develop cutting-edge skills, and grow your career across our expanding global operations.

Join our team of innovators and help shape the future of sustainable data centers while building a career without boundaries.

Serverfarm Critical Facilities Services (SFCFS) provides two main functions. SFCFS seeks to deliver uninterrupted power and cooling to each data center in the Server Farm portfolio. This is complimented by providing remote monitoring services to both internal sites and external clients.

This role is a customer and team facing role and is vital in leading our operational team delivery and standards within our facilities

• Provide leadership, management, and development ensuring operational commitments are met and exceeded.
• Support SFCFS teams and other stakeholders in the delivery of all services within the scope of the role, and provide shoulder to shoulder technical service input as required in order to enhance the credibility of the company
• Safety of all SFCFS personnel and equipment onsite.
• Ownership of MEP operations across Serverfarm Data Center.
• Ensure that all MEP plant and distribution infrastructure is operated and maintained in a safe manner, to best industry practice and within manufacturers recommendations.
• Work with the Construction & Project team to ensure Serverfarm Data Center’s site meets all required statutory and mandatory requirements.
• Ensure all site MEP infrastructure operates within defined capacity standards.
• Ensure all activities on site are carried out in accordance with Serverfarm Company Policies and Guidelines.
• Drive and execute site Data Center operational standards to ensure consistent approach to people, process, plant, and providers.
• Manage Change, Incident Management, and Problem Resolution process for area of responsibility. Ensure this process covers all works and is consistent with corresponding global processes.
• Ensure all major and minor site project work is executed without impact to service.
• Ensure all site project work is designed and installed in a manner that allows for ease of operation and maintenance.
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both SFCFS and subcontractor’s activities and are regularly reviewed.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential. 
• Ensure that all written communication represents a professional image to customers, and staff. Actively seek and identify opportunities for innovation. 
• Promote and raise general awareness of IT operational dynamics within the MEP disciplines with aim to build data center ecosystem experts rather than MEP specialists among the Operations Team.
• Carry out other reasonable tasks as directed by Serverfarm management in order to meet the operational requirements of the business. 
• To ensure that engineering staff are aware of their responsibilities in relation to the agreed client standards and that they are suitably trained to conduct activities.
• Promoting and maintaining the core Values of SFCFS.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Support and guidance of site-based Data center energy efficiency.
• Oversee the maintenance and operation of data center facilities.

• Minimum of 5 years of experience in data center operations, with at least 2 years in a managerial role
• Bachelor’s degree in engineering
• Experience in maintaining all relevant mechanical and electrical equipment to clearly defined criteria (essential)
• An understanding of the Data Center environment, and the working restrictions applicable to such environments
• Familiar with the use of Microsoft Office applications
• Good communication skills, both written and verbal
• Ability to work under pressure, with changing, and often conflicting, priorities to meet deadlines

The listed salary range for this position is an estimate based on the competitive job market. Final compensation will be based on your own individual skills, experience, and location.

The above statements are intended to describe the general nature and level of work being performed in this role. They are not intended to serve as an exhaustive list of all possible responsibilities and duties. We encourage you to apply even if your experience isn't an exact match to the job description.

Salary : $100,000 - $145,000