HVAC Assistant Service Manager

Overview

Voted A San Francisco Bay Area Top Workplace each year since 2016 and USA Top Workplace since 2022!   

Service Champions has always been about the people. Whether it’s providing our clients with great service or growing our teammates to be extraordinary. Our founder Kevin Comerford has always found his passion inspiring people to be the best that they can be!   

If you are looking to take your career to the next level with an amazing company, look no further! Service Champions is looking for an Assistant Service Manager role at the Martinez Service Center.  This person will be the leader and manager of the Entry Level Service Technicians (T1/M1). The Primary responsibility is to spend 90% of their time in the field providing leadership, coaching and training to the T1/M1 Service Techs and 10% of their time in the center providing training coaching and one on one mentoring for T1/M1 Service Technicians

What’s In It For Me?

• Market Value Compensation ($85K - $95K)
• Paid Vacation
• Paid Birthdays off
• Health, Vision, and Dental plans for you and your family
• 401k Retirement Plan with company match
• Life insurance and accident insurance
• Special Program Options: FSA & EAP
• Pet Insurance
• Referral Bonuses and Employee Discounts Program
• Continuous Training for your Professional Development & Life Skills Courses
• Company Vehicle & Gas Card
• Company issued iPhone
• Fun Company Sponsored Events
• Working in a dynamic, collaborative, and fun environment

Responsibilities

What Will I Do?

• Direct Leadership and management of the T1/M1 Service team. Ensure they are trained on and perform all aspects of the Service Champions Relationship Building Guides and can perform minor diagnostic tasks. Provide feedback and support for all T1/M1 Service technicians to provide opportunity for success in their careers. Lead all service technicians in exuding and “living” our Core Values.
• Driving Top Performance is measured by the following Top 5 KPIs
• MVP Growth through sales and retention (Expected to sell 45% to new opportunities and limit cancels under 2%/monthly)
• Success Rates in old calls setting strong leads for clients who would benefit from newer equipment (Expected to generate sales on 25% of old calls)
• Success Rates in Young calls setting strong leads for clients who would benefit from Comfort Cloud and PureFlow products (Expected to generate sales on 11% of young calls)
• Building tickets by getting clients happily involved with products and services that benefit the performance or life of their existing equipment. (Expected to average $375/ticket)
• Win rate at 50% on all opportunities

Qualifications

Do I Have What It Takes?

• This is an exempt, full-time position. Occasional evening and weekend work may be required as job duties demand.

• An in-depth knowledge of HVAC systems
• EPA 608 Certification
• Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
• Ability to build business in the residential sector
• Experience and knowledge of HVAC and Process systems for residential and commercial dwellings
• Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs
• Positive energy and enthusiasm to drive sales and company growth
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Salary : $85,000 - $95,000