What are the responsibilities and job description for the Client Services Representative position at Service Champions Inc?
We have an immediate need for Client Services Representative in our fast-paced call center.
Duties and Responsibilities:
- Receive a high volume of inbound calls
- Make outbound calls
- Quickly identify client needs and efficiently provide the best solution
- Use critical thinking skills to problem solve while using best judgment
- Effectively summarize and relay information
- Data entry
- Work independently
Skills/Qualifications:
- Experience in a high-volume call center
- Exceptional phone and interpersonal skills
- Exceptional verbal and written communication
- Ability to manage multiple priorities within a fast-paced environment
- Strong time management skills
- Type a minimum of 45 wpm
- Ability to sit at a desk majority of shift
- Proficient in Microsoft Suite
- Must be willing to undergo a background check and drug screen
Benefits:
- 401k with company match
- Medical, Dental, Vision
- Life Insurance
- Paid Vacation
- Paid Holidays
Work Conditions:
- Use standard office equipment, including computer, phone, copier/scanner, etc
- Ability to work at a computer for long periods of time
- Project timelines and deadlines may often require more than 40 hours per week
- Ability to stand, walk, kneel, stoop, crouch, and climb as well as lift, carry, and/or move up to 25lbs
- Ability to work in a noisy work environment
About Us:
Bell Brothers is Northern California’s leading HVAC, Plumbing, Window, and Door company. We have a history of high standards and have built our company on the important ethical practices of honesty and courtesy.
We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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