Contact Center Lending - Funding Support Specialist

Service Credit Union is seeking a Contact Center Lending-Funding Support Specialist who will be responsible for ensuring the accurate and timely funding of consumer loans while providing essential administrative support to front-line staff. This role involves meticulous attention to detail in processing loan documents, tracking and reporting errors, and maintaining smooth operations within the Contact Center lending team.

Special Note: This position does not process Indirect, Real Estate or Business Loans.

Pay: Starting at $21.00 per hour. Flexible based on experience.

Hours: Monday-Friday, 8:30am-5pm EST

Work Location: Rochester, NH

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

The Day to Day

Loan Funding:

• Process and fund consumer loans in accordance with company policies and compliance requirements.
• Verify loan documentation for accuracy and completeness before disbursing funds.
• Coordinate with internal and external stakeholders to resolve any discrepancies or issues related to loan funding.

Administrative Support:

• Assist front-line staff with various administrative tasks, including data entry, document management, and member inquiries.
• Manage and organize electronic and physical loan files to ensure they are up-to-date and easily accessible.
• Assist staff (and members) with application follow-up via phone/email as needed. To include contacting dealerships for updated documents, sellers and members.

Error Tracking and Reporting:

• Monitor, track, and report errors or inconsistencies in loan documentation and processing.
• Identify causes of errors and implement corrective actions.
• Maintain detailed records of errors in which reports are generated for management review.

Compliance and Quality Assurance:

• Ensure all loan processing activities comply with company policies and regulatory requirements.

Team Collaboration:

• Collaborate with Contact Center Lending Specialists, and other team members to ensure efficient loan processing and funding.

Experience and Qualifications:

• Strong knowledge of Meridian Link/Loans PQ preferred, but willing to train qualifying candidates.
• Prior success cross selling payment protections preferred, but willing to train qualifying candidates.
• Proven track record identifying and selling cross sell opportunities.
• Able to identify problems, recommend enhancements, and implement solutions in a fast-paced environment.
• Excellent interpersonal, presentation and organizational skills.
• Ability to communicate clearly and effectively verbally and in writing.
• Proficient with Excel, Microsoft Outlook, Word, Power point, and various web-based applications required.
• Ability to work independently and in a team environment.
• High School diploma or equivalent required.

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $21