Customer Service Representative

About us

Service Lion has been providing services to Orange County and surrounding areas for 20 years. Our team has unparalleled experience and offers an unmatched experience to customers. Our mission is to help people live in greater safety and comfort. We do that by consistently providing superior customer service, coupled with the highest quality repairs and workmanship. We know that the growth and success of our business depends on our team and your loyalty, so we do everything we can to earn it.

Service Lion Plumbing Heating Air Electric is a small business in Brea, CA. We are professional, fun and supportive.

Our work environment includes:

• Growth opportunities
• On-the-job training
• Company perks
• Lively atmosphere
• Safe work environment
• Relaxed atmosphere
• Food provided

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Southern California. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

What We Do

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.

The Big Task

You will evaluate customer calls and match the right technician to every job.

Key Sub Tasks

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount.

What We Offer

• Our top performers are among the highest paid.
• Medical Insurance
• New technology, including iPhone, iPad & access to integrated software
• 401k Plan
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at [company name].

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Service Lion by visiting www.callservicelion.com. When you're ready, please follow the directions to apply for this position.

Equal Opportunity Employer

Qualifications
- Excellent communication skills
- Strong customer service background with experience in client services
- Proficiency in Microsoft Office and data entry
- Ability to handle outbound calling and sales tasks
- Multilingual capabilities and phone etiquette
- Strong analytical skills and cash handling experience

Job Type: Full-time

Pay: $16.00 - $31.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Experience:

• CSR: 2 years (Required)

Work Location: In person

Salary : $16 - $31