What are the responsibilities and job description for the Consultation Support Specialist position at SERVICE MANAGEMENT GROUP INC?
We are honored to have been named a Star Tribune Top Workplace for a third year in a row! This year, Accra has been awarded the Culture Excellence Awards for Innovation and Work-Life Flexibility.
This award is a reflection of the incredible team we have here at Accra where each employee can bring their whole self to work. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
Accra Offers:
- Work/Life Flexibility
- Professional Development Opportunities.
- Generous Paid Time Off options
- Free Mental Health/Wellbeing Program
- Health, Dental, & Vision Insurance for full time employees
- HSA FSA for full time employees
- Retirement Plan
- Company Paid Disability & Life Insurance for full time employees
About This Role:
The Consultation Support Specialist will serve as the initial point of contact for participants seeking Consultation Services. The Consultation Support Specialist will work with the State of Minnesota, Lead Agencies, service provider agencies, and Participants; to ensure accurate assessments are received, guide all parties through the intake process, and connect Participants with their assigned Consultation Advisor. They will continue to work with the team to ensure that all Service Delivery Plans are accurately completed per DHS standards and share them with other appropriate parties as needed. Consultation Support Specialists will serve as a resource for both internal and external stakeholders by managing inbound and outbound questions and inquiries regarding all aspects of consultation services.
Requirements:- One year of in person or phone-based customer service experinece required.
- Associates degree preferred.
- Experience providing direct services or experience coordinating own services preferred.
- Excellent oral and written communication skills.
- Demonstrate creativity, critical thinking, and problem-solving skills in varying environments.
- Ability to meet deadlines and leverage resources to deliver person-centered services within deadlines.
- Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
- Maintain a high standard of professional courtesy, flexibility, confidentiality, while working independently as a team member.
- Intermediate computer skills including internal office and organizational software (MS Office/Excel), and the ability to gain proficiency with Accra specific systems and navigate various online databases.
- Must pass a background study with the Minnesota Department of Human Services.
