Office Administrative Assistant

About the Role: As the Administrative Assistant, you will play a vital role in supporting our service teams, technicians, and management by handling various administrative tasks. Your exceptional organizational skills, attention to detail, and ability to multitask will contribute to the smooth operation of our office and ensure that customer service needs are met.

About Us: When you choose to live and work in the community you grew up in, you simply care more. We’re the Carpenters, and we’ve been proudly serving homes and businesses in Northern Illinois for almost 75 years. Service Now Home Services is locally owned and operated. It was founded by our grandfather, Walter Carpenter, in 1949, and to this day, we continue to adhere to the same principles that established him as a local leader in HVAC, plumbing, sewer, and electrical services. We’re proud to employ only the best tradesmen in the area. When you call Service Now, you can always be certain we have a certified, experienced HVAC technician, plumber, or electrician who is ready to help. We service the Northern Illinois area including Kane County, DeKalb County, DuPage County, and Ogle Counties.

Key Responsibilities:

• Greet visitors, answer incoming calls, and respond to inquiries in a friendly and professional manner, providing exceptional customer service at all times.
• Assist in scheduling service appointments, coordinating with customers and technicians to ensure availability and efficient scheduling.
• Maintain accurate and organized customer records, including contact information, service history, and any special instructions or preferences.
• Process and manage service requests, ensuring proper documentation, accurate data entry, and timely follow-up with customers.
• Coordinate with technicians and service teams to track job progress, update schedules, and address any changes or emergencies.
• Assist in generating and managing invoices, ensuring accuracy and timely submission to customers.
• Manage and maintain office supplies and equipment inventory, replenishing items as needed to support daily operations.
• Assist in preparing reports, presentations, and other documents as required.
• Handle administrative tasks, such as filing, scanning, and organizing documents and records.
• Support the coordination of training sessions, meetings, and events as required.
• Collaborate with other team members and departments to ensure effective communication and a smooth workflow.
• Uphold company policies and procedures, ensuring compliance with relevant regulations and guidelines.
• Manage Bookkeeping responsibilities and AP-AR (Accounts payable and Accounts receivable).

Qualifications:

• Proficient computer skills, including experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Ability to work independently and collaboratively within a team, depending on project requirements.
• Strong problem-solving skills and the ability to think on your feet.
• Positive attitude, strong work ethic, and a commitment to delivering exceptional customer service.
• Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
• High school diploma or equivalent.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You'll Want to Work Here

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future – leadership training that directly results into bigger career opportunities
• Learn on the job – continuous education stipends available

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies.

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.