What are the responsibilities and job description for the Customer Service Leadership Role position at Service Specialists Ltd?
Job Overview:
Service Specialists Ltd is a successful company based in Madison, MS, seeking an experienced Call Center Manager. The ideal candidate will have strong leadership skills, a customer-centric mindset, and the ability to drive performance in a fast-paced environment. Key qualifications include:
* Proven experience as a Call Center Manager or in a similar leadership role within a call center environment.
* Strong understanding of call center metrics and performance evaluation techniques.
* Proficiency in call center software and MS Office applications.
Responsibilities:
Develop and implement objectives for efficient call center operations, achieving high performance standards. Recruit, train, and supervise call center staff, fostering a positive work environment. Utilize key metrics to evaluate agent performance, providing regular feedback and coaching to ensure service standards are met.
Service Specialists Ltd is a successful company based in Madison, MS, seeking an experienced Call Center Manager. The ideal candidate will have strong leadership skills, a customer-centric mindset, and the ability to drive performance in a fast-paced environment. Key qualifications include:
* Proven experience as a Call Center Manager or in a similar leadership role within a call center environment.
* Strong understanding of call center metrics and performance evaluation techniques.
* Proficiency in call center software and MS Office applications.
Responsibilities:
Develop and implement objectives for efficient call center operations, achieving high performance standards. Recruit, train, and supervise call center staff, fostering a positive work environment. Utilize key metrics to evaluate agent performance, providing regular feedback and coaching to ensure service standards are met.
