What are the responsibilities and job description for the Emergency Response Consultant (Restoration) position at ServiceMaster CDR?
Job Opportunity: Outside Sales – Emergency Response Consultant (ERC)
Are you someone who thrives on building relationships, finding new opportunities, and making a difference when it truly matters? Do you enjoy a fast-paced environment where every day brings a new challenge? If so, this is your chance to join a top-performing team with a nationally recognized leader in disaster restoration.
Who We Are: ServiceMaster CDR is one of the top 5 ServiceMaster franchises in the U.S., proudly serving Northeast Ohio and Central Texas. With 12 branches and a reputation for excellence, we specialize in water/mold mitigation, fire/smoke/odor damage, weather damage, biohazard cleanup, emergency tarping, and full reconstruction services. Our mission? To help homes, businesses, and lives recover from disaster—24/7.
What You’ll Do: As an Emergency Response Consultant (ERC), you’ll be at the forefront of disaster recovery efforts. This is not your typical sales job—it’s a chance to connect with clients, solve problems, and be a hero in their moment of need.
Key Responsibilities:
- Lead Generation: Proactively identify and pursue new leads in restoration and reconstruction.
- Relationship Building: Cultivate strong partnerships with property owners, adjusters, first responders, and community leaders.
- Customer Advocacy: Serve as a trusted advisor to clients during stressful times, guiding them through the restoration process with care and professionalism.
- Sales Execution: Confidently present solutions and close deals onsite.
- Emergency Response: Be ready to answer the call when disaster strikes—anytime, anywhere.
What We’re Looking For: We need someone who is:
- Energetic and Motivated: Relentlessly driven to find opportunities and grow business areas.
- Experienced in Sales: At least 3 years of outside sales experience, including cold calling. Experience in restoration or construction is highly preferred.
- Empathetic and Resilient: Able to handle high-pressure situations with compassion and professionalism.
- Tech-Savvy: Comfortable with Microsoft Office, email, texting, video conferencing, CRMs, and restoration or construction documentation software.
- 24/7 Available: This role requires on-call availability for emergencies.
- What’s In It for You? We believe in rewarding hard work and commitment. Here’s what we offer:
- Competitive Compensation: Base salary plus commission.
- Comprehensive Benefits: Medical, dental, vision, life, and disability insurance
- Growth Opportunities: Work with a nationally recognized team and advance your career. Access to ServiceMaster University
Additional Perks:
- 401(k) with employer match
- Company vehicle, fuel card, and EZ-Tag
- Company-provided laptop and phone
- Paid time off and holidays
Join a Team That Makes an Impact This is your chance to be part of a company that not only excels in restoration but also makes a real difference in the lives of others. At ServiceMaster CDR, we’re not just rebuilding structures; we’re restoring hope.
Take Action—Apply Today! Don’t miss the chance to step into a role that’s as rewarding as it is dynamic. Apply now and start your journey with a company where every day brings an opportunity to help others and grow your career.
Be the one clients count on. Be the one who delivers results. Be the hero.
