What are the responsibilities and job description for the Emergency Response Consultant position at ServiceMaster CDR?
Job Opportunity: Outside Sales – Emergency Response Consultant (ERC)
Are you someone who thrives on building relationships, finding new opportunities, and making a difference when it truly matters? Do you enjoy a fast-paced environment where every day brings a new challenge? If so, this is your chance to join a top-performing team with a nationally recognized leader in disaster restoration.
Who We Are: ServiceMaster CDR is one of the top 5 ServiceMaster franchises in the U.S., proudly serving Northeast Ohio and Central Texas. With 12 branches and a reputation for excellence, we specialize in water/mold mitigation, fire/smoke/odor damage, weather damage, biohazard cleanup, emergency tarping, and full reconstruction services. Our mission? To help homes, businesses, and lives recover from disaster—24/7.
What You’ll Do: As an Emergency Response Consultant (ERC), you’ll be at the forefront of disaster recovery efforts. This is not your typical sales job—it’s a chance to connect with clients, solve problems, and be a hero in their moment of need.
Key Responsibilities:
- Lead Generation: Proactively identify and pursue new leads in restoration and reconstruction.
- Relationship Building: Cultivate strong partnerships with property owners, adjusters, first responders, and community leaders.
- Customer Advocacy: Serve as a trusted advisor to clients during stressful times, guiding them through the restoration process with care and professionalism.
- Sales Execution: Confidently present solutions and close deals onsite.
- Emergency Response: Be ready to answer the call when disaster strikes—anytime, anywhere.
What We’re Looking For: We need someone who is:
- Energetic and Motivated: Relentlessly driven to find opportunities and grow business areas.
- Experienced in Sales: At least 3 years of outside sales experience, including cold calling. Experience in restoration or construction is highly preferred.
- Experienced in Restoration Chasing: At least 2 years of restoration chasing experience required.
- Empathetic and Resilient: Able to handle high-pressure situations with compassion and professionalism.
- Tech-Savvy: Comfortable with Microsoft Office, email, texting, video conferencing, CRMs, and restoration or construction documentation software.
- 24/7 Available: This role requires on-call availability for emergencies.
- What’s In It for You? We believe in rewarding hard work and commitment. Here’s what we offer:
- Competitive Compensation: Base salary plus commission.
- Comprehensive Benefits: Medical, dental, vision, life, and disability insurance
- Growth Opportunities: Work with a nationally recognized team and advance your career. Access to ServiceMaster University
Additional Perks:
- 401(k) with employer match
- Company vehicle, fuel card, and EZ-Tag
- Company-provided laptop and phone
- Paid time off and holidays
Join a Team That Makes an Impact This is your chance to be part of a company that not only excels in restoration but also makes a real difference in the lives of others. At ServiceMaster CDR, we’re not just rebuilding structures; we’re restoring hope.
Take Action—Apply Today! Don’t miss the chance to step into a role that’s as rewarding as it is dynamic. Apply now and start your journey with a company where every day brings an opportunity to help others and grow your career.
Be the one clients count on. Be the one who delivers results. Be the hero.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities
