What are the responsibilities and job description for the Restoration Project Director/Estimator position at ServiceMaster Clean of Fraser Valley?
Are you looking for an environment that allows for independence, freedom, and change? Our company is in need of a proactive and assertive Construction Project Director who will lead our Residential team by providing necessary training and holding everyone on the team accountable for the success of their projects. Xactimate experience is necessary for this role.The primary responsibilities include estimating residential construction projects, using Xactimate and other software applications, as well as working with the team to ensure projects are completed to clients' satisfaction, within the promised timeframe and according to company standards. In addition, the Construction Project Director will be expected to develop and maintain relationships within the restoration industry to include insurance adjusters, property managers, and property owners. This is not a remote role. The Construction Project Director will need to be in the Northern Virginia area on a daily basis. Responsibilities :
- Lead and manage our Residential Team.
- Travel to job sites within our service area to meet with clients and inspect new & existing projects.
- Write accurate estimates using various software applications.
- Consistently meet or exceed all margin expectations outlined by Paul Davis and hold your team accountable to do the same.
- Ensure the customer experience is seamless and each team member is being held accountable for their role.
- Recruit, train, and manage subcontractors to ensure they are properly onboarded, managed, and offboarded when necessary.
- Verify project managers are uploading proper documents and photos into projects.
- Make weekly visits to job sites to check quality and ensure customer satisfaction and high NPS scores.
- Ensure that work orders, purchase orders, and scheduling systems are in place and being used effectively to achieve cycle time and gross margin goals.
- Establish and maintain a communication protocol with Project Managers to ensure customer and internal / stakeholder communication is frequent and accurate.
- Address any service-related issues quickly and bring them to resolution. Escalate issues that cannot be immediately resolved.
- Utilize vendors and trade resources to continually educate the team and sharpen their skills.
- Be available for emergencies in the evenings and weekends, if necessary.
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Benefits :
Join us and take your career to the next level!
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